{"data":[{"id":"505769","benefits":null,"benefits_header":null,"compensation":"$37,000 - $50,000 / year","compensation_minimum":37000.0,"compensation_maximum":50000.0,"compensation_currency":"USD","compensation_frequency":"year","compensation_visible":true,"deadline_at":null,"description":"\u003cdiv\u003e\u003c!--block--\u003e\u003cspan data-trix-cursor-target=\"left\" data-trix-serialize=\"false\"\u003e\u003c/span\u003e\u003cfigure contenteditable=\"false\" data-trix-attachment=\"{\u0026quot;content\u0026quot;:\u0026quot;\u0026lt;div data-plyr-provider=\\\u0026quot;youtube\\\u0026quot; data-plyr-embed-id=\\\u0026quot;https://www.youtube.com/embed/https://youtu.be/r5lLecgUOvk\\\u0026quot; data-reactroot=\\\u0026quot;\\\u0026quot;\u0026gt;\u0026lt;iframe width=\\\u0026quot;560\\\u0026quot; height=\\\u0026quot;315\\\u0026quot; src=\\\u0026quot;https://www.youtube.com/embed/https://youtu.be/r5lLecgUOvk\\\u0026quot; style=\\\u0026quot;border:none;width:100%\\\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026lt;/div\u0026gt;\u0026quot;}\" data-trix-content-type=\"undefined\" data-trix-id=\"325\" class=\"attachment attachment--content\"\u003e\u003cdiv data-plyr-provider=\"youtube\" data-plyr-embed-id=\"https://www.youtube.com/embed/https://youtu.be/r5lLecgUOvk\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https://www.youtube.com/embed/https://youtu.be/r5lLecgUOvk\" style=\"border:none;width:100%\"\u003e\u003c/iframe\u003e\u003c/div\u003e\u003cfigcaption class=\"attachment__caption\"\u003e\u003c/figcaption\u003e\u003c/figure\u003e\u003cspan data-trix-cursor-target=\"right\" data-trix-serialize=\"false\"\u003e\u003c/span\u003e\u003cbr\u003eOur Help Desk Technicians are the best of the best.\u0026nbsp; Each day we have the privilege of putting smiles on the faces of hundreds of clients.\u0026nbsp; Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear.\u0026nbsp; The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cem\u003ePlease note: we are not a recruiter or placement service.\u0026nbsp;\u003c/em\u003e\u003c/div\u003e","employment_type":"full_time","employment_type_text":"Full Time","key_responsibilities":"\u003cdiv\u003e\u003c!--block--\u003e\u003cstrong\u003eWhat you'll be doing as an IT Help Desk Technician:\u003c/strong\u003e\u003c/div\u003e\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eSupport Microsoft Windows desktop and server technologies\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eConsult with clients and offer guidance on technology use and best-practices\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eResponsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCommunicate the need for escalation promptly if you are unable to resolve the issue\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProvide fast and friendly tech support to end-users, IT managers, and C-level executives\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eTypical Week: 85% help desk, 10% server/network support, 5% training/meetings\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cbr\u003e\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cstrong\u003eYou are a great IT Help Desk Technician candidate if you have.....\u003c/strong\u003e\u003c/div\u003e\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eBachelor’s Degree, business related field preferred, or equivalent experience\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMinimum of 1 year experience working in a 50+ user Windows desktop/server environment\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eWell-rounded Microsoft desktop technology experience and user support\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMotivation and drive to develop yourself personally and professionally\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eStrong communication skills both verbal and written\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExcellent customer service skills\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cbr\u003e\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cstrong\u003ePerks of working here as an IT Help Desk Technician:\u003c/strong\u003e\u003c/div\u003e\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eWFH Flexibility\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFocus on Work/Life Balance\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eWe match 4% on your 401K\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePaid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eComprehensive benefits package which includes paid life insurance and paid long term disability\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePeerfit membership - providing free access to many local gyms and studios\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePaid Maternity, Paternity and foster leave\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eQuarterly employee/family outings\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCareer Path road mapping\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003e$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eReal Culture initiatives and recognition, not just pizza parties\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003e360 degree feedback. You talk, we listen.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMileage reimbursement\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eSuper cool technology – virtual lab, paid certifications and training days\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eiVenture is rated by its employees as a \"\u003ca href=\"http://www.greatplacetowork.com/certified-company/1121144\"\u003eGreat Place to Work\u003c/a\u003e\" and has a strong culture and exceptional core values\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003c!--block--\u003eAdditional Information:\u003c/div\u003e\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eValid driver’s license and insurance with reliable transportation.\u0026nbsp; This position requires infrequent local travel.\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eSmoking is prohibited at all client sites and iVenture offices\u003c/li\u003e\u003c/ul\u003e","key_responsibilities_header":"Position Overview","reporting_to":null,"skills_knowledge_expertise":null,"skills_knowledge_expertise_header":null,"title":"IT Help Desk Technician","url":"https://iventure.pinpointhq.com/en/postings/67a26441-a5d6-4bf8-b200-d79e262930d3","path":"/en/postings/67a26441-a5d6-4bf8-b200-d79e262930d3","workplace_type":"hybrid","workplace_type_text":"Hybrid","job":{"id":"512742","requisition_id":"OrionJAX5.11.2026","department":{"id":"8793","name":"Orion"},"division":null,"structure_custom_group_one":null},"location":{"id":"4889","city":"Jacksonville","name":"Jacksonville, FL","postal_code":null,"province":"FL"}},{"id":"508722","benefits":"","benefits_header":"Benefits","compensation":"$95,000 - $130,000 / year","compensation_minimum":95000.0,"compensation_maximum":130000.0,"compensation_currency":"USD","compensation_frequency":"year","compensation_visible":true,"deadline_at":null,"description":"\u003cdiv\u003e\u003c!--block--\u003eThe Development \u0026amp; Business Support Manager is a critical leadership role responsible for directing iVenture's Business Support team which consists of a blended team of local and offshore talent delivering software development, BI/reporting, automation, and quality assurance. Reporting to the Director of Operations, this individual ensures that technology solutions are delivered on time, align with business goals, and reflect iVenture's core values. The idea. candidate bridges the gap between technical execution and business strategy, with a proven experience managing distributed and offshore teams.\u0026nbsp;\u003cbr\u003e\u003cbr\u003eAs iVenture accelerates toward a functional-leader-led development model where department heads and business managers contribute directly to app development, dashboards, and workflow automation using AI-assisted platforms such as Lovable, Claude Code, and similar tools - this role is pivotal in establishing the governance, security guardrails, and planning frameworks that make citizen development scalable and safe.\u003c/div\u003e","employment_type":"full_time","employment_type_text":"Full Time","key_responsibilities":"\u003cdiv\u003e\u003c!--block--\u003e\u003cstrong\u003eTeam Leadership \u0026amp; Performance Management\u003cbr\u003e\u003c/strong\u003e• Lead, mentor, and develop a blended team of local and offshore software developers, QA analysts, and automation engineers\u003cbr\u003e• Establish clear performance expectations, conduct regular 1:1s, and facilitate career path discussions\u003cbr\u003e• Manage workload distribution, sprint planning, and resource allocation across time zones\u003cbr\u003e• Participate in hiring decisions, onboarding, and training for new team members\u003cbr\u003e• Foster a high-accountability culture aligned with iVenture’s core values\u003cbr\u003e\u003cstrong\u003e\u003cbr\u003eOffshore Team Integration and Vendor Management\u003cbr\u003e\u003c/strong\u003e• Own the day-to-day relationship and performance management of the outsourced development team\u003cbr\u003e• Establish and maintain communication cadences, SLAs, and delivery standards with offshore partners\u003cbr\u003e• Ensure offshore deliverables are integrated seamlessly into domestic workflows and meet quality standards\u003cbr\u003e• Identify and mitigate risks related to offshore dependencies, time-zone coordination, and knowledge transfer\u003cbr\u003e\u003cstrong\u003e\u003cbr\u003eProject and Delivery Management\u003cbr\u003e\u003c/strong\u003e• Oversee the full project lifecycle for software development, automation, and BI/reporting initiatives\u003cbr\u003e• Guide project teams through obstacle resolution and adjust delivery plans to maintain efficiency and business alignment\u003cbr\u003e• Ensure milestone completion by agreed upon deadlines and communicate proactively when timelines are at risk\u003cbr\u003e• Partner with stakeholders to gather requirements, define scope, and set measurable success criteria\u003cbr\u003e\u003cstrong\u003e\u003cbr\u003eProcess Improvement and Quality Assurance\u003cbr\u003e\u003c/strong\u003e• Continuously evaluate and enhance team processes to maximize efficiency and output quality\u003cbr\u003e• Ensure software development, SQL/BI reporting, automation, and R\u0026amp;D processes comply with company standards\u003cbr\u003e• Lead or support internal quality assessments and implement corrective actions as needed\u003cbr\u003e• Stay current on compliance regulation changes that may affect processes or deliverables\u003cbr\u003e\u003cstrong\u003e\u003cbr\u003eCitizen \u0026amp; Functional-Leader Development Governance\u003cbr\u003e\u003c/strong\u003e• Design and own a governance framework for functional-leader-led development, enabling department heads and business managers to build apps, dashboards, and automations using AI-assisted platforms (e.g., Lovable, Claude Code) while enforcing security, data privacy, and compliance guardrails\u003cbr\u003e• Establish intake, review, and deployment workflows for citizen-developed solutions, including code review checkpoints, environment promotion policies, and rollback procedures\u003cbr\u003e• Partner with IT security to define role-based access controls, approved tooling lists, and data classification standards for user-generated solutions\u003cbr\u003e• Build and deliver enablement programs that upskill functional leaders on AI development tools, prompt engineering basics, and responsible build practices\u003cbr\u003e• Maintain a registry of citizen-built solutions, track their business impact and technical health, and coordinate ongoing support or migration to core systems when appropriate\u003cbr\u003e\u003cstrong\u003e\u003cbr\u003eStrategic Reporting and Communication\u003c/strong\u003e\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e• Deliver regular high-level updates to the Director of Operations covering team status, project deployments, process improvements, compliance changes, and quality assessments\u003cbr\u003e• Translate complex technical topics into clear business language for non-technical stakeholders\u003cbr\u003e• Maintain transparent communication across all levels of the organization\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eKey Performance Indicators\u003c/strong\u003e\u003cbr\u003e· On-time milestone delivery rate against agreed deadlines\u003cbr\u003e· Holding the team accountable to quality KPIs (DEV Story Completion, Sprint Velocity, Known Point Backlog, and Sprint Backlog)\u003cbr\u003e· Team engagement and retention\u003cbr\u003e· Stakeholder satisfaction with Business Support team responsiveness and output quality\u003cbr\u003e· Cycle time improvements on recurring development and automation initiatives\u003c/div\u003e","key_responsibilities_header":"Key Responsibilities","reporting_to":"","skills_knowledge_expertise":"\u003cdiv\u003e\u003c!--block--\u003e\u003cstrong\u003eQualifications\u003c/strong\u003e\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e· Bachelor’s degree in Computer Science, Information Systems, Business Management, or a related field — or equivalent professional experience\u003cbr\u003e· 5+ years of technology team management experience, including direct oversight of software developers, QA, or IT operations personnel\u003cbr\u003e· 1+ years of experience managing offshore or nearshore development teams\u003cbr\u003e· Demonstrated background in IT services — such as cloud computing, managed services, software development, or SaaS environments\u003cbr\u003e· Experience supporting SMB clients in a B2B services environment is a plus\u003cbr\u003e· Working knowledge of SQL and BI/reporting tools (e.g., Power BI, Tableau, or similar)\u003cbr\u003e· Familiarity with software development methodologies (Agile/Scrum, Kanban)\u003cbr\u003e· Exposure to automation tools and platforms (RPA, scripting, workflow automation)\u003cbr\u003e· Experience with citizen development or functional-leader-led development programs, including governance design, security policy enforcement, and enablement for non-technical builders using AI-assisted platforms (e.g., Lovable, Claude Code, Power Apps, or similar)\u003cbr\u003e· Comfort working with project management platforms (Jira, Asana, Monday.com, or similar)\u003cbr\u003e· Strong analytical and problem-solving skills with a data-informed decision-making style\u003cbr\u003e· Excellent written and verbal communication skills; able to present to executive audiences\u003cbr\u003e· Ability to manage competing priorities in a fast-paced environment\u003cbr\u003e· Proven flexibility and sound judgment when navigating ambiguity\u003cbr\u003e· Strong interpersonal skills; collaborative across departments and organizational levels\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eOther Requirements\u003c/strong\u003e\u003cbr\u003e· Valid driver’s license and insurance with reliable transportation.\u0026nbsp; This position will require infrequent travel to out remote offices and various industry conferences throughout the U.S\u003cbr\u003e· Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cbr\u003e\u003cstrong\u003ePerks of working here as an Business Support Manager:\u003c/strong\u003e\u003c/div\u003e\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eWFH Flexibility\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFocus on Work/Life Balance\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eWe match 4% on your 401K\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePaid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eComprehensive benefits package which includes paid life insurance and paid long term disability\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePeerfit membership - providing free access to many local gyms and studios\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003ePaid Maternity, Paternity and foster leave\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eQuarterly employee/family outings\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eCareer Path road mapping\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003e$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eReal Culture initiatives and recognition, not just pizza parties\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003e360 degree feedback. 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Specifics include:\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eMicrosoft Windows Server (latest OS) and Exchange Online (or enterprise mail systems)\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience working with the O365 ecosystem\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAzure, Intune, Entra ecosystem\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eActive Directory, Group Policy\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAll current Microsoft Desktop Operating Systems\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience with XenApp/RDS or other VDI technologies\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience with Hypervisors (VMWare and Hyper-V)\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience with managing private and public DNS\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience with configuring firewalls\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExperience with LAN and WAN technology and firewalls required, including but not limited to\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eCisco\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMeraki\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eFortinet\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eAruba\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eExtensive hands-on experience with Windows Server and Exchange Online, including maintenance and support.\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMicrosoft Azure and/or Microsoft 365 certified\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eA drive for continuous learning and development\u003c/li\u003e\u003c/ul\u003e","key_responsibilities_header":"Who You Are","reporting_to":null,"skills_knowledge_expertise":"\u003cdiv\u003e\u003c!--block--\u003eWe are seeking a self-starter with excellent customer service and communication skills:\u003c/div\u003e\u003cul\u003e\u003cli\u003e\u003c!--block--\u003eSupport Microsoft Windows server and network technologies\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eInstall and support a wide range of PC and PC related applications, Windows and Mac\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eManagement and troubleshooting of on premise and cloud infrastructure\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eInteract with users in-person daily on technology use, iVenture accepted practices and issue resolution\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eMaintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP and firewall/router issues\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProvide Tier 2 and Tier 3 desktop and application support\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eOrganize and execute small-mid IT projects, ranging up to 20 hours per project\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003eProduce, maintain and update technical documentation\u003c/li\u003e\u003cli\u003e\u003c!--block--\u003e50% escalated desktop/app support, 30% Windows server support, 10% network support, and 5% admin/meetings\u003c/li\u003e\u003c/ul\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cbr\u003e\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003e\u003cstrong\u003eA Day in the Life\u003c/strong\u003e\u003c/div\u003e\u003cdiv\u003e\u003c!--block--\u003eThis role is a blend of flexibility, technical expertise, and a strong customer focus. 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